Product Innovation｜Translating “Users’ Fear of Heat” into a Tangible Technical Answer
With 16 years of dedicated experience in cooling for people and pets, our product innovations have never been about lab parameter competition—instead, we’ve embraced user experiences, turning complaints into technical solutions:
Human Cooling: Targeting High-Frequency Stifling Moments
For commuters experiencing back heat rash from an hour-long subway ride, outdoor enthusiasts experiencing sunburn and peeling on the back of their necks, and office workers experiencing uncomfortable lumbar and abdominal discomfort from prolonged sitting, we’ve created “breathable cooling equipment” using PCM phase change materials:
PCM cooling scarves: Thin at just 1.2mm, they absorb and store heat from the human body. When the ambient temperature exceeds 28°C, they automatically release cooling, maintaining a neck temperature of 25-27°C for four hours (laboratory thermal imaging measurements show a 3°C reduction compared to standard ice silk scarves).
Maternal and Infant Cooling Cushions: For babies who sweat and cry from prolonged sitting, we’ve added an antibacterial and anti-mite layer to the PCM material’s outer layer. This layer maintains a 99% antibacterial rating even after 50 washes, resolving the dilemma of both cooling and stuffiness. Pet Cooling: Respecting Your Pet’s Instinct for Cooling
Dogs dissipate heat through their paws, cats are afraid of restraint, and large dogs are prone to overheating during exercise. We’ve designed gel ice packs to be a cooling tool tailored to your pet’s behavior:
Neck-Mounting Cooling Collar: 80g lightweight design, gel wrapped in memory foam, non-constrictive (fits 90% of dog head circumferences). The gel layer uses “slow-release cooling” technology, lasting twice as long as regular ice packs, protecting your pet from sudden chills.
Pet Nest Cooling Mat: Made with a breathable mesh surface that mimics a cat’s paw pattern, it’s covered with a 3mm gel layer. This layer insulates against floor heat while also meeting your cat’s scratching instincts. The gel won’t leak after 100 washes.
Collaborative Innovation | Connecting with global “cooling partners” to ensure innovation is not a lonely journey
As a cooling factory integrating industry and trade, we never believe that innovation is a one-person job. True breakthroughs come from integrating materials science from universities, pet behavior expertise from doctors, and process know-how from the supply chain to answer customer needs.
Materials polished with universities: In collaboration with the School of Materials Science and Engineering at Jiangxi University of Science and Technology, we spent two years optimizing the cycle life of PCM materials. From a 30% performance drop after the initial 500 phase transitions, we now have a 1,000-cycle reuse capability and a 35% cost reduction (a utility model patent has been applied for this technology).
Materials polished with universities: In collaboration with the School of Materials Science and Engineering at Jiangxi University of Science and Technology, we optimized the cycle life of PCM materials over a two-year period. From an initial 30% performance drop after 500 phase transitions, we now have a 35% reusability rating (a utility model patent has been applied for this technology). “Chatting” about needs: To address summer heatstroke in pets, we invited a professor of animal behavior at China Agricultural University to participate in the design of a cooling collar with acupuncture points aligned precisely with the external jugular vein in the dog’s neck, accelerating heat dissipation and achieving cooling efficiency twice as high as that of standard collars.
“Working with the supply chain” on details: We worked with upstream textile mills to develop “antibacterial ice silk fabric.” By implanting silver ions into the fiber, we addressed the industry pain point of cooling products becoming smelly after just three days of use in the summer, resulting in a 28% increase in repurchase rate (according to data from a survey of 1,000 of our regular customers).
Develop New Products｜From “User Comments” to “New Products on the Shelf”
In 2016, we’ve accumulated over 12,000 pieces of user feedback—not just “junk data” stored on our hard drives, but a “roadmap” for launching new products:
A mother commented, “My baby’s cooling cushion isn’t breathable, and it’s giving him a diaper rash.” Within a month, we upgraded the PCM material to a “honeycomb breathable structure,” increasing breathability by 50% while maintaining the cooling effect (this cushion is now a top-3 product in the maternity and baby category).
A pet owner commented, “The ice pack leaked and soaked my backpack.” We worked with our supply chain to modify the mold three times, creating a “double-layer aluminum film seal.” This passed a 10-meter drop and crush test, reducing the leakage rate to 0.1% (this ice pack has a 45% repurchase rate).
An outdoor store owner commented, “Your cooling collars are too simple for large dogs.” Within two months, we developed an adjustable cooling vest with ventilation holes suitable for dogs weighing 5-50 kg (20,000 units sold within three months of launch).
Our integrated industry and trade capabilities allow us to quickly respond: From user feedback to prototype design, sample testing, and mass production, we can complete the process in as little as 60 days. This isn’t achieved by cutting corners, but by leveraging our own 3,000-square-meter factory’s flexible production line, which allows us to quickly switch molds and adjust production capacity, turning user ideas into tangible products.